Retail Operations
A custom CRM and point-of-sale system for optical retail
Beyond dashboards: a full web application for customer records, prescriptions, orders and billing, built and hosted end to end.
Live
production system the client runs on
- Client
- Optical retailer
- Location
- India
The problem
The store ran on paper registers and generic software that did not understand prescriptions, frame orders or lab follow-ups.
What I built
- 01
Designed the data model around how an optical shop actually works: patient, prescription, order, lab, delivery.
- 02
Built the app with role-based access for owner, manager and staff.
- 03
Deployed on managed cloud infrastructure the client owns.
The result
- One place for every customer, prescription and order.
- Owner gets sales and order status without asking staff.
- A white-label version now demos to other optical shops.